Faq

THEMES

CAN I CUSTOMIZE OSUMTHEMES' WORDPRESS THEMES?

Our themes all come with an options panel that allows you to easily customize your theme. You can also make your own code edits or design edits using the included Photoshop PSD files (included with all plans). You don't need to credit or link us back.

WILL ALL OSUMTHEMES’ THEMES WORK WITH THIRD-PARTY PLUGINS?

Yes, our themes are compatible with all major third-party plug-ins. We already include the most commonly used features in our themes to further assist you. Unfortunately, we cannot provide support for third-party plug-ins or tools

WHICH BROWSERS ARE SUPPORTED BY OSUMTHEMES’ THEMES?

Our themes are supported by all the latest browsers, and include fall-back support to provide proper functioning even in outdated browsers (mostly).

HOW OFTEN DO YOU UPDATE THE THEMES?

We fix any bugs we encounter as soon as possible. We also release periodic updates for our themes and our unyson framework to address user feedback as well as to add new features.

WHAT ARE THE HOSTING/SERVER REQUIREMENTS FOR OSUMTHEMES’ THEMES?

Our themes work with every host out there that supports WordPress. But to be certain, please make sure your hosting supports the latest version of WordPress, MySQL 5 or higher, and PHP5 or higher

ARE THE THEMES TRANSLATION-READY?

Yes, our themes are translation-ready. Your themes are supplied with a language .po file. You could translate it to your own language easily from our theme options.

DO YOU INCLUDE PHOTOSHOP PSDS WITH YOUR THEMES?

Yes, all our themes come with PSDs. whatever plan you purchase from us will have the PSD files in the package.

DO YOU INCLUDE HTM/CSS WITH YOUR THEMES?

Yes, all our themes come with HTML files whatever plan you purchase from us will have the HTML files in the package.

DO YOUR THEMES WORK WITH WORDPRESS.COM?

Unfortunately, our themes do not work with WordPress.com. You need to have a self-hosted WordPress installation. But you don't need to worry about it, we can host it for you FREE OF COST if you purchase our Club Membership Plan.

INSTALLING ISSUES

Having installation issues? Don't stress we will fix it for you.

We care about all the Osumthemes family which includes you! So we wouldn’t want to take up any of your precious time if you are facing an installation problem, just shoot us a quick email or add us on Skype and we will fix your installation problem for you while you invest that time on other things. So don’t hesitate and let us fix your problems.

General

CAN I USE AN OSUMTHEMES’ THEME ON MORE THAN ONE SITE?

Yes, an Osumthemes license grants you the rights to use the theme on more than one site owned by you or not. However to get support for your clients’ websites, you need to purchase the Membership plan.

CAN I CUSTOMIZE THE THEME?

All our themes come with an options panel that allows you to easily customize your theme. You can also make your own code edits or design edits using the included Photoshop PSD files (included with all plans). You don't need to credit or link us back.

WHAT PAYMENT OPTIONS DO YOU SUPPORT?

Currently, we offer Credit Cards and International Debit Cards for all our plans. We are using 2checkout.com

WHAT IS YOUR REFUND POLICY?

Refund claims will not be entertained. In case you have complaints of any sort our support team will be at your service to make you feel at ease about your problems. In some circumstances, determined by the Osumthemes team, themes may be replaced with other ones.

WHY HAVEN'T I RECEIVED MY RECEIPT OR LOGIN INFORMATION?

If you just ordered your Product or created a free account, there may be a slight delay in the order processing or in the email delivery to you. Please check your spam folder just in case. If you haven't received the mail in a timely manner, please contact us at support@osumthemes.com and we will happily assist you.

WHERE ARE THE PRODUCTS THAT I PURCHASED IN MY ACCOUNT?

If you completed the order successfully, the theme will be present in your account. Please login from here http://osumthemes.com/osum/login .You can find the theme under "MY THEME" section in the Member's Area.

WHY CAN'T I LOG INTO MY ACCOUNT?

The only reasons you would be unable to log into your account are an incorrect password, or account termination due to fraud.

HOW DO I CHANGE MY BILLING INFORMATION?

We do not store your billing information on your server, all changes would be done at your payment processor (such as 2Checkout). You can email us using the contact form with your order number and we can assist you on how to update your billing information.

HOW DO I BUY A NEW THEME/UI KITS/NEWSLETTER TEMPLATES ON MY EXISTING ACCOUNT?

Simply browse new theme/Ui kits/Newsletter templates and purchase them after logging into your account.

HOW DO I CANCEL MY OSUMTHEMES MEMBERSHIP?

You can cancel your membership through your account's profile tab, its right besides the personal information area.

WHAT HAPPENS WHEN I CANCEL MY OSUMTHEMES MEMBERSHIP SUBSCRIPTION?

After cancelling your Osumthemes membership, you will not be billed again for access to our themes/Ui Kits/ Newsletters Templates However, after the conclusion of the last month that was paid for, access to themes/plugins will be suspended. If you choose to purchase a membership again in the future, you will need to pay the signup fee again. Your access to premium support will also be revoked.

CAN I STILL USE THEMES/UI KITS/ NEWSLETTERS TEMPLATES AFTER I CANCEL MY MEMBERSHIP?

Yes, you can still use the themes/Ui Kits/ Newsletters Templates you've downloaded forever. However, you will not have access to updates, support or be able to re-download premium items.

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